Delivery & Returns
Can I collect my order?
No, our shop operates by postal delivery only.
How long will it take for my delivery to arrive?
We aim to process and deliver each order in around 5 working days. Please note, due to the impact of COVID-19, delivery may take longer than normal.
How do I return an item?
Send an email with your order number stating the reason for the return to info@eastleedsproject.org within 30 days of the order. Please ensure your item is unused, is in the same condition you received it, including being in its original packaging.
Once we have authorised the return, please mail your product to: East Leeds Project, Fearnville Leisure Cente, Leeds LS8 3LF.
How do I get a refund?
Once we have received and inspected your returned item, as long as the item is in a resalable condition, a refund will be issued to the payment card on the original order. You will receive a confirmation email once the refund has been processed. You will be required to cover the cost of the return postage.
My package arrived damaged, what do I do?
Contact us as soon as possible by sending an email to info@eastleedsproject.org. We will rectify any problems with orders by either refunding or replacing any damaged items as quickly as possible. If we require a damaged item to be returned to us we will cover the cost of the return postage.
Can you ship worldwide?
Unfortunately no, we only deliver to the UK mainland.
